Shipping Policy
Most orders are shipped with either DPD or Royal Mail.
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WHEN AM I CHARGED FOR MY ORDER?
Payment will be taken at the point of placing your order.
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WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
Don’t worry. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by Royal Mail or DPD Local as uncollected or undelivered, they will be returned to us and a refund will be processed upon receipt. If you contact us before we receive it back, we may be able to arrange a redelivery, but we cannot guarantee it.
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CAN I TRACK MY ORDER?
If you provide us with a mobile number and email address when placing your order, we can pass your details on to the delivery company, so that they can notify you about your delivery.
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CAN I HAVE FREE POSTAGE ON MY ORDER?
Yes! Postage & packaging for standard deliveries within the U.K. is free of charge for all orders over £40.
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CHRISTMAS DELIVERY DATES FOR THE UK
For standard delivery orders please place your order before midnight on the 18th December, to ensure your order arrives before Christmas.
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STANDARD UK DELIVERY
No promotional code needed; enjoy free UK delivery on all orders over £40 – even during the sales!
We aim to dispatch all orders within 7-10 working days* , although most of our orders are dispatched a lot sooner.
* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.
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NEXT DAY UK DELIVERY
Next day delivery is a guaranteed next working day service for orders placed before 1pm.
Orders placed after 1pm will be processed as soon as possible but may be dispatched the next working day.
Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery.
Next day delivery is charged at £5.99.
Whilst a large number of our products are available on next day delivery, some are not sourced from our central warehouse and therefore next day delivery will not be an option at the checkout.
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COLLECT IN STORE
You can choose to have your order delivered to the store free of charge – this is called ‘Click and Collect’.
Click and collect orders will be dispatched to the store within 7-10 working days, so please wait until the store contacts you, before visiting the store for collection.
In store you can try on your shoes and if not suitable, organise an exchange or a refund there and then!
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LOST ROYAL MAIL PARCEL?
It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
28 working days have passed.
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QUALITY CHECKS
In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also.
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on stride.uk@mail.com to discuss.
Return & Exchange Policy
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We hope you love your new Stride Footwear purchase.
However, if you’re unhappy for any reason, here’s what to do.
Changed your mind?
If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 30 days to return them to us.
Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.
All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.
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We ask that our customers cover the cost of returning any unwanted products to us.
Once we have received your return it can take up to 3 working days before we process your requested refund or exchange. Please allow this time before contacting us about a return. We will send you an email to confirm once your return has been processed.
There are 3 ways for you to return your shoes to us:
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Returns via Post Office or Carrier
Pack up the shoes carefully in their original box and a secure outer wrapper where possible.
Please send them back clearly addressed to:
Customer Services
Stride Footwear
Unit 48,
Cornmill Shopping Centre
Darlington
DL11LT
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We strongly recommend using a tracked service to return items to us if you are in the U.K. If the products are being returned from outside of the U.K , for your own peace of mind.
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We ask that our customers cover the cost of returning any unwanted products to us.
Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.
Please be aware that we do not cover the cost of returning items to us.If you would like additional cover, we would recommend purchasing additional insurance, or using an alternative returns method, such as Royal Mail tracked.
Please note Stride Footwear cannot take responsibility for something improperly packaged that gets lost or damaged in transit, so please take care when choosing how to send your item.
Return to store
Call in to the store with your items and proof of purchase.
Questions
If you need more information, or have any queries or comments, please don’t hesitate to contact us.
Please note
We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
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We will not accept the return of the following products which are excluded from this returns policy:
· shoe care products;
· products that, for reasons of hygiene, we are unable to accept the return of (which shall be determined in our absolute and sole discretion);
· products that have been worn or damaged; or
· products that are made to your specification/order, personalised, a special commission and/or altered in any way.
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If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour, code number and barcode (if possible).
If you believe your purchased item is faulty, please contact us on stride.uk@mail.com before returning your order to us.
Please note, this returns policy does not affect your statutory rights or any other